FAQ
Orders, Payment & Delivery
When will I receive my order?
Orders within the KWT are typically delivered in 2-3 business days.
Can I change or cancel my order?
Once your order is placed, modifications like adding or removing items are not possible. To cancel your order, please reach out to our customer service team via email customercare@gant.ae or use our WhatsApp: +971506172781
What shipping options and charges are available?
Shipping & Delivery Policy
- Orders within the KWT are typically delivered in 3-5 business days.
Delivery Charges
- For orders below 42 KWD, a standard shipping fee of 4 KWD will apply.
- For orders over 42 KWD, shipping is free of charge.
Payment Methods
- Debit Card, Credit Card, Apple Pay, Google Pay, Tabby (Buy Now, Pay Later ), Cash on Delivery (online only).
What payment methods to you accept?
We accept Cash on Delivery, as well as the following payment methods: Debit Card, Credit Card, Apple Pay, Google Pay, Tabby (Buy Now, Pay Later), and Cash on Delivery (online only).
Issue with an order? Contact us here
If you need assistance, please reach out via WhatsApp using +971506172781 or email us at customercare@gant.ae. Please include your order number and a brief description of the issue so we can resolve it quickly. Our customer service hours are Monday to Friday, 9 AM to 5 PM.
Returns & Exchanges
How do I return or exchange an item?
To return an item, please click here. Please note that beauty products, underwear, and swimwear are not eligible for return. We currently do not offer exchanges.
What is your return policy?
We hope that you love your purchase. In case it's not exactly what you wished for, you can request a return within 14 days. Just follow the steps on this link.
How long will my refund take?
Your refund will be processed within one working day of receiving your return at our warehouse. Please allow an additional 5–7 working days for the money to be reflected in your account, depending on your bank's processing time. Please note that shipping fees are non-refundable.